Support
Questions about payments, withdrawals, your account and documents.
Support bot
Each request to the bot becomes a separate ticket: a staff member reads it, and the reply comes to the same chat. Say right away what happened and give your Roblox username, the time and the amount: you will get an answer faster.
On the site, the chat button in the bottom right corner opens the bot.
Other contacts
- Support bot: @BrainBattleHelpBot
- Telegram:
- Email:
Refunds
If your payment went through but the TOK did not arrive, or you were charged twice, write to support within 14 days with the payment method, amount, time and payment number. Details are in the Terms of Service.
Skip the wait
Answers to common questions about withdrawals, top-ups and game modes are on the FAQ page.
Support staff never ask for your sign-in code or password.